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Infomedia received several awards as recognition for its competence and leading service in Indonesia, there are ;
- Contact Center Infomedia received an Award in Best Contact Center Awards 2010 from ICCA ( Indonesia Contact Center Association) in categories The Best Manager Below 100 Seats - Silver Position
- Contact Center Infomedia received an Award in Call Center Service Excellence Index (CCSEI) 2010 from Carre (Center for Customer Satisfaction & Loyalty) in categories :
- Banking : Call Center Bank CIMB Niaga
- Telecommunication : Caroline Telkomsel, Telkom 147
- Internet Service Provider : Telkom 147
- Mobile Phone : Sony Ericsson Call Center
- Airlines : Garuda Call Center
- Public Service : Jasa Marga
- Pay TV : Telkom Vision
- Top 10 E-Corp Award 2009 from SWA Magazine
- Contact Center Infomedia received 2009 Top Outsources Awards from www.ContactCenterWorld.com in inbound and outbound categories which are :
Inbound
Outbound
- PT Telekomunikasi Indonesa received Contact Center Top Performer Award 2009 from www.ContactCenterWorld.com in Best Outsourcing Partnership category.
- Contact Center Infomedia received an
Award in Best Contact Center Awards 2009 in categories :
- Best
Operational Contact Center (Company Category) : Gold position
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Best Business Contribution (Company category) : Gold position
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Best Technology Innovation (Company Category) : Bronze position
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Best Manager above 100 seats (Individual Category) = Bronze position
(by Derry Darana M - Business Support Contact Center Telkom Manager)
- Contact Center Sony Ericsson received Call Center Performance Management (CCPM) Award and Call Center Award 2009
- Contact Center Infomedia received an Award in Call Center Service Excellence Index (CCSEI) 2009 from Carre (Center for Customer Satisfaction & Loyalty) in categories :
- Banking : Call Center Bank CIMB Niaga, BNI Call, Halo Bukopin, Lippo Bank
- Telecommunication : Telkom 147
- Mobile Phone : Sony Ericsson Call Center
- Airlines : Garuda Call Center
- Public Service : Jasa Marga
- Contact Center Infomedia received 2008 Top Outsources Awards from www.ContactCenterWorld.com in inbound and outbound categories which are :
1. Inbound
- Rankings by # of Agents : Ranking 7
- % Growth of Sales Revenue : Ranking 4 & % Growth of seats : Ranking 9
- Email Support Volume, Automated Call Handling & Web Chat Volume :
Ranking 5 (Automated Call Handling)
- # of Business to Business Agents : Ranking 9 & # of Business to
Consumer Agents : Ranking 6
- # of Agents Serving Americas, Agents Serving EMEA & Agents Serving
APAC : Ranking 2 (Serving APAC)
2. Outbound
- Rankings by # of Agents : Ranking 14
- % Growth of Sales Revenue : Ranking 3 & Outbound Hours : Ranking 4
- # of Business to Consumer Agents : Ranking 10
- # of Agents Serving Americas, Agents Serving EMEA & Agents Serving
APAC : Ranking 5 (Serving APAC)
- Telkomsel Call Center Award for TUV Nord, Quality Management System 2008.
- Top Performing Enterprise Users of IT from CIO 100 Honouree - Asia 2008
- Performance Phone Banking Awards : 2 consecutive years (Bank Niaga & Bukopin) 2008.
- Certification ISO 9001:2000 for Quality Management System of Call Center Telkom in Medan, Jakarta and Surabaya area
- Recertification ISO 9001 : 2000, in 2007 for SGS and Quality Management System
- Call Center Telekomunikasi Celluler Indonesia received ISO 9001 : 2000 Certification from TUV Nord Indonesia in 2007
- Call Center Pertamina received The Best Infrastructure Design Call Center 2007 Award from The Best Call Center 2007 competition by ICCA (Indonesia Call Center Association) in 2007
- Call Center Bank Niaga received The Best 9th position from the survey result of Call Center Service Excellence Index by Customer Satisfaction and Loyalty (CCSL) cooperated with Marketing Magazine in 2007
- Call Center Bukopin Bank received The Best 7th position for Best Phone Banking Officer and The Best 5th position for Best Banking Machine Performing from InfoBank Magazine cooperated with Marketing Research Indonesia (MRI) in 2007
- Call Center Bank Niaga received The Best 4th position from the survey result of Call Center Services Excellence Index by Customer Satisfaction and Loyalty (CCSL) cooperated with Marketing Magazine in April 12, 2007.
- Outstanding Performance, Excellence Workmanship, and Best Overall Achievement in 2006: 3 consecutive years (Sony Ericsson)
- Call Center Services Excellence 2006 (Telkom147, Garuda Indonesia, Pelni, PLN, dan Sony Ericsson).
- Superbrands Award for Corporate Infomedia in 2005-2006
- Superbrands Awards for Directory Services in 2005-2006
- Call Center Level Awards 2005 for Niaga Access ( Bank Niaga) from Market Riset Indonesia (MRI)
- The Best Website from BUBU Awards in 2004-2005
- Komputer Aktif Award 2004 stated Yellow Pages Indonesia (http://www.yellowpages.co.id/) as the Best Indonesian site 2004 - 2005
- Call Center Infomedia - Sony Ericsson, received award as Call Center Provider with satisfying performance and good relationship, and the best call center provider in December 28th 2004 from Sonny Erricson
- Yellow Pages received a "Superbrands" Award from Superbrands International as well-known brand in Indonesia - on October 23rd 2003
- Infomedia obtained ISO 9001:2000 Certified in 2000
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