Before you contact us regarding Our Call Center services, please find below some guidances in obtaining our Outsource Call Center Services.

1. Determine the objectives and the primary type of your Call Centers,
   • Inbound Call Center :
     • Customer service/technical support
     • Take sales orders
     • Qualify inbound sales leads
     • Process applications
     • Appointment setting
   • Outbound Call Center :
     • Lead Generation
     • Telemarketing
     • Data cleansing
     • Product awareness
     • Market research
     • Appointment setting
2. For Inbound determine the anticipated number of received calls/day, for Outbound determined number of daily contacted target.
3. Determine location
   • At our premise
   • At your premise
4. Determined the operationg hour of the call center :
   • Normal business hours
   • Normal business hour plus weekend and/or holidays
   • 24-hour
5. Determined the features of the contact centers, what you want your call center able to do for the targeted user, examples:
   • Online transaction
   • Voice recording
   • Etc
6. Determined the budget for the Call center.
   

After you have prepare all the above you can contact us and our trained account executives will try to help you in determining the best suited technologies and solutions for your company.