As the biggest player in call center industry, Infomedia Contact Center comprehensive solutions not only offers processes efficiency and customer satisfaction, but also proposes the ability to integrate technology, process, and people.
Our contact center technology infrastructures include: high end IP-PBX technology, call management system, digital agent system, backup system, e-mail supported, voice recording system, computer telephony integration system (CTI), redundancy and backup system, integrated database system and disaster recovery system (DRC).

Handling million of calls in a month which distributed across big cities in Indonesia, is required the greatest art of network architecture in call center industry.
In the picture below, as you see our network infrastructure is capable to accept million of calls from your customer for today and in the future. And combining with proven human resources expertise, business processes, and technology, we are ready to nurture precious relationship between you and your customers.

On people development, we always equip our contact center office with training facility, discussion and coaching room. This is because we understand that people are one of the critical success factors for any contact center operation to provide first call resolution to the customer.