Every customer service program has its own combination of people, process, and technologies. That's what we do for our clients, creating a highly customized program so it can copes individual needs of your customers. We are offering comprehensive contact center solutions including:

1. Unique access number: 140XX, 0-800, 0-804, 0-807, 0-809, 500-XXX, & PSTN.
2. Consultation development to installation phone and internet based contact center - helpdesk, chatting, e-mail, and fax.
3. Customized development of contact center services based on your business need.
4. Proven human resources and people management system.
5. Proven infrastructures, facilities, business processes, and people management.
6. Certified business process with ISO 9001:2000
7. Strong emphasis on quality assurance.

Our operating centers receive customer calls over dedicated private leased circuits. We can handle calls relating to various products or processes across industries, inbound or outbound.
The range of services in the inbound call center services include:

• Answering Service
• Product Information Requests
• Customer Services
• Sales or order fulfillment

We have a robust infrastructure to manage campaigns for our clients. We can manage outbound services for clients across various industry segments. The range of services in the outbound call center services include:

• Sales (Tele-Marketing - Sales and promotion)
• Credit Management (Collections, Credit Verification, Credit Authorization)
• Market Research (Market Survey, Opinion Survey)